Customer Bill Of Rights

Our Customer Bill of Rights demonstrates our commitment to our customers and outlines what you should expect from your medical waste disposal company.
Better Service

You have a right to expect that your medical waste disposal company will offer a 100% Satisfaction Guarantee and refund your service fee if they can’t resolve a problem to your satisfaction.

You have a right to expect that your medical waste disposal company will offer flexible pickup schedules that meet your needs, even if your needs change.

You have a right to expect that if you call your medical waste disposal company with a question or a concern, you’ll talk to a real person and not an answering machine or a national customer call center.

You have a right to expect that the person who runs the medical waste disposal company you’ve chosen will be a full-time service provider and not a part-time owner with multiple business interests that divert his attention.

You have a right to expect that all medical waste disposal company drivers will submit to pre-employment background checks and random drug tests by the Department of Transportation, and complete OSHA and HIPAA certification, before they are allowed to provide service to you.

You have a right to expect that all medical waste disposal company drivers will act in a professional manner and appear well groomed and in uniform whenever they enter your facility.

Lower Prices

You have a right to expect that your medical waste disposal company will provide their services at reasonable rates and not base THEIR price on YOUR ability to pay.

You have a right to expect that your medical waste disposal company won’t surprise you with hidden fees like fuel surcharges, energy fees or environmental compliance fees.

You have a right to expect that your medical waste disposal company won’t offer low introductory rates and then repeatedly raising their prices by up to 18% per year over the term of your agreement.

You have a right to expect that your medical waste disposal company will guarantee in writing that they won’t raise your prices for the term of your agreement.

You have a right to expect that your medical waste disposal company won’t require you to buy a premium service package, just so you can access the on-line OSHA training you and your staff needs to be compliant.